Only the relevant Customs authority can advise on applicable Customs charges for a given shipment. Any Customs questions you have regarding your parcel shipment should be directed to them.
Be sure to advise them of the nature of your shipment, its value and enquire as to any further documentation that may be required to clear the shipment. Advance Baggage Service strongly advises attaching their reply to the back of your Customs invoice (along with your packing manifest) as evidence of your correspondence with them.
No company has control over Customs in any country. Customs account for the greatest proportion of the delays and have the authority to delay/stop any shipment. The most common reason is incorrect or incomplete paperwork.
If Customs are unable to contact the intended receiver, the goods will be either held until contact is made, abandoned, destroyed or returned (for which, as mentioned previously, there would be an additional charge).
Obtaining Customs assistance prior to shipping can also prove useful in parts of the world where corruption exists. In such countries, there can be inconsistency of the amount of Customs charges levied on your parcel. The odds of this happening to your parcel could be reduced if a letter from their Head Office, stating what the correct charges are, is included within the attached documents travelling with your parcel.
Please note that certain countries customs authorities will insist on either our agents or an outside broker being used. The receiver will be responsible for any additional charges for these brokers as well as any duties and taxes that are levied. Advance Baggage Service will provide advice to help facilitate this but will in no way be responsible for these charges.
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